Final month, our crew shared some advantages of segmenting your Coaching Consumption Type and we acquired a variety of good suggestions on the subject. This month, we need to share three sensible the explanation why you’d have to leverage a number of request kinds.
When working with our prospects, we regularly get requested what number of request kinds is the standard quantity a crew or group would have. The reply to this query goes to be distinctive primarily based on just a few elements and prompts we wish to direct our prospects by, and we thought we’d share this framework with you!
One of many foremost the explanation why a number of request kinds can be required is to help distinctive strains of questioning. If a selected sort of request requires totally different info to be offered by the requester, that is a straightforward indication that separate kinds might be wanted.
Distinctive questions are sometimes required when the kind of request is totally different. For instance, when somebody is submitting a request for studying supply, these questions could be totally different than these for content material updates or new content material creation.
In Cognota, you possibly can simply duplicate request kinds and make minor modifications if there are similarities between the kinds which makes this creation step even simpler.
The second motive why a number of request kinds could be warranted is when you might want to help particular workflows and notify particular crew members.
That is mostly used when requests are coming in from a number of enterprise teams the place the person accountable for actioning these requests could be diversified.
We additionally see this when totally different crew members are accountable for totally different actions on the crew. For instance, if requests for adjustments throughout the LMS needs to be directed to at least one crew member, organising a novel type will mean you can notify that particular crew member to allow them to proceed with reviewing and actioning the request.
The final motive we generally see a number of request kinds used for is when you might want to report on the quantity of a selected sort of request. For instance, if you wish to differentiate between content material updates versus new content material growth, you’ll need to create separate kinds to help that from a reporting perspective.
When you’re trying to report on enterprise crew, sort of request, compliance versus skilled growth and extra, that is a straightforward strategy to determine that a number of request kinds could be wanted.
Usually when working with our shoppers we’ll flip this line of questioning – should you solely have one set of questions you’d need the requester to reply, you don’t have to alert totally different crew members of various kinds of requests and also you’re solely reporting on the general quantity of requests obtained, you could be all set with one type.
Beginning easy and including extra kinds as you determine totally different questions, folks you’d need to notify or methods you’d need to report is a good method, you possibly can at all times layer in extra kinds as your customers get extra acquainted with the method and also you determine new methods to streamline your workflows.
When you have any suggestions, feedback, or experiences you want to share, please be at liberty to achieve out to us at [email protected].