Leading edge digital coaching reduces errors on monetary system

An increasing number of native authorities depend on cloud-based software program programs to automate and simplify enterprise processes and to offer immediate entry to knowledge and insights which inform technique and drive service enhancements. However for a lot of, the effectivity financial savings and return on funding promised by no means totally materialise as a result of the coaching their workforce receives throughout implementation would not totally put together them for the dwell setting.

At Manchester City Council an unacceptable degree of inaccuracies in monetary requests on the SAP system led to a rethink on methods to equip a large-scale workforce with the data required to optimise using the system. The standard coaching strategies deployed in the course of the implementation section had lined most of the primary key functionalities within the SAP system however as time glided by knowledge entry errors have been rising resulting in time and assets being diverted to search out and proper them.

Earlier than this difficulty turned a significant drawback, the council turned to their digital studying associate, Me Studying for assist. Collectively it was determined to create a technology-driven coaching answer which might speed up the competency and confidence of their current groups on SAP, within the shortest doable time, in addition to permit them to coach new workers on an ongoing foundation as quickly as coaching was required.

The answer

Me Studying developed a set of on-line, modular coaching content material to assist customers totally perceive particular processes on the SAP system. Every person accessed a mixture of modules, tailor-made to their position and reflecting their very own use of the SAP system. This decreased total studying time, as people have been solely required to finish studying which was most related to them.

The coaching used cutting-edge strategies, so the tempo and magnificence of studying responded to the wants of particular person learners, serving to to enhance reminiscence retention. The coaching was primarily based on Manchester’s very personal model of the SAP system, in order that learners have been in a position to rapidly relate their studying and apply it within the dwell setting.

The advantages

Because of the coaching, the council skilled a discount in knowledge accuracy errors and a subsequent discount within the assets needing to be diverted to correcting them. This in flip led to vital efficiencies inside the requisitioning and approver course of and better accuracy in using the system which helps the council obtain higher effectivity total.

Staff additionally profit from the flexibility to entry modules at any time to be able to use them as a refresher to high up their data or be taught new processes as their jobs evolve. Coaching new starters is now performed solely utilizing the digital suite and is finished as a part of an induction, that means there is no such thing as a want to attend for a coaching slot to change into obtainable.

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To seek out out extra about this answer contact Anne Egede, Advertising and marketing and Communications Supervisor at 01273 091 301 or [email protected].